![]() A reshipment may be offered for orders returned to sender if the order has not been damaged and an updated address has been provided. If the reason it was returned to sender is due to a Dreambranding error, we will provide a full refund.ĭepending on the specific situation, a reshipment may be offered for lost orders. Orders that are returned to sender will receive a refund for the merchandise only once we receive and review the order upon its return to us. If an order becomes lost in transit, we will provide a full refund to the original payment method. Orders that become lost in transit must be reported to customer support within 3 months for domestic order s, and 5 months for international orders for a resolution to be provided. As a result, we ask that you cover the cost of the return shipping BUT, we will refund the full cost of the returned merch and, if the error was caused by Dreambranding, the shipping costs from your original order. Contact IN TRANSIT/RETURNED TO SENDER POLICIES ![]() Unfortunately, on international orders, we are unable to provide a pre-paid return label. INTERNATIONAL RETURNS/EXCHANGES**** (Outside of the United States only) *** Re-package and ship your return using the label supplied.Contact We will email you a pre-paid return shipping label. ![]() If there was an error from Dreambranding, the cost of both merchandise and shipping will be refunded.ĭOMESTIC RETURNS***(United States only)*** It’s as easy as 1,2,3 If the reason for the return is not due to an error from Dreambranding, the cost of the merchandise will be refunded. You will be notified via email when a refund is being issued. Credit card companies may take an additional 2-3 business days or longer to make your return funds available. Once your return is received, it may take 7-10 business days to process and refund your purchase. To complete an exchange, return your unwanted product and place a new order for the wanted product. For further assistance, please reach out to us at do not process EXCHANGES. Memberships can only be refunded within 90 days of being purchased and if no orders have been done after purchasing the membership. ![]() CDs (and box sets with CDs) must be returned within 7 days of delivery. A refund of any sort can only be processed within 90 days of shipping the order on most items.
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